Frequently asked questions

What is an AI Employee?

An AI Employee is a digital staff member powered by advanced AI that can perform repetitive and knowledge-based tasks across departments such as HR, IT, Finance, Sales, and Support — available 24/7, with zero downtime.

How is this different from a chatbot?

Unlike simple chatbots, Wiz Op Ai Employees:

  • Understand context and intent

  • Integrate with internal systems (Jira, Salesforce, Workday, etc.)

  • Perform real actions (reset passwords, generate reports, update CRM)

  • Learn and improve continuously using secure RAG and LLM pipelines

What roles can AI Employees handle?

Our AI agents are trained and fine-tuned for enterprise-specific functions:

 

  • AI Voice Phone Receptionist: Never miss a call, They book appointments answer questions.

  • HR Assistant: Onboarding, PTO, policy questions, scheduling

  • IT Helpdesk: Access requests, password resets, device troubleshooting

  • Finance Ops: Invoicing, payroll queries, vendor intake

  • Sales Support: Lead research, CRM updates, sales email drafting

  • Customer Support: Answering FAQs, ticket triage, NPS collection

How long does implementation take?

From onboarding to deployment, we can launch your first AI Employee in 5–10 business days, including:

  1. Department needs mapping

  2. Secure system integrations

  3. Agent fine-tuning & approvals

  4. Live agent handover training (if needed)

How do these agents integrate with our tools?

integrates seamlessly via API, SSO, or direct connectors into platforms such as:

  • Slack, Teams, Gmail, Zoom

  • Jira, ServiceNow, Zendesk

  • Salesforce, HubSpot, Workday

  • Google Drive, SharePoint, Confluence

Custom integrations are also available.

Is Wiz Op AI Staffing Secure and Compliant?

Yes. We are built for enterprise-grade security:

  • SOC2 Type II Compliant

  • GDPR and HIPAA Ready

  • Role-based access control

  • On-premise or private cloud options available

Can I monitor or control what the AI Employees do?

Absolutely. Each agent comes with:

  • Admin dashboard for tracking activity and metrics

  • Human-in-the-loop QA option for sensitive tasks

  • Full audit logs, conversation replay, and permissions control

What kind of support do you offer?

 

  • Dedicated Account Manager

  • 24/7 email & chat support

  • Weekly optimization reviews (Pro & Enterprise tiers)

 

Promotional offer

Receive 20% Discount when you contract with us for the 1st month.